We want your experience with our digital flipbook to be as seamless as possible. Because this is a high-resolution, multimedia-rich resource, your browser may occasionally “cache” (save) old data that prevents the latest version from loading.
If you are having trouble viewing the encyclopedia, try these quick fixes:
- Quick Refresh
Sometimes, a simple “hard refresh” is all you need to clear out old data.
Windows/Linux: Press Ctrl + F5
Mac (Chrome/Safari): Press Cmd + Shift + R
- Try an “Incognito” or “Private” Window
If the page remains blank or the flipbook won’t load, try opening the link in an Incognito (Chrome) or Private (Safari/Firefox) window. If the book loads perfectly here, it means your browser’s local cache needs to be cleared.
- Clear Your Site Data
If you prefer not to use an Incognito window, you can clear the data just for our website:
Click the Lock icon or Settings icon in your browser’s address bar (next to the website URL).
Select “Cookies and site data” or “Site settings.”
Select “Manage on-device site data.”
Click the Trash icon next to our website and click “Done.”
Refresh your page and log in again.
- Check Your Connection
Since this resource includes curated external media, ensure you are not behind a restrictive firewall or a VPN that might be blocking external streaming links.
Still having trouble? Contact us at info@balimusicanddance.com with a screenshot of the issue, and our tech team will assist you immediately.